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Please call Dr. Zenovia’s ZENA Medical office at (949) 269-8198 to schedule an appointment.

Zenovia Skin Care products will expire 12 months after opening.

No, Dr. Zenovia Skin Care does not test on animals. Dr. Zenovia Skin Care is proud to be a cruelty-free brand.

Yes, Dr. Zenovia Skin Care products are safe to use during pregnancy. Women who are pregnant should always consult with their doctor before beginning a new skin care regimen.

You can expect to see immediate benefits to skin’s surface, such as hydration and dewiness when product is applied. Most people experience best results within 2 - 4 weeks of continued use, and skin will continue to improve over time.

We use the most powerful combination of medical-grade ingredients available for maximum benefits. For skin care prescriptions, please consult with a board-certified dermatologist.

Yes, Dr. Zenovia Skin Care products are safe to use in conjunction with prescription-strength products. For any questions, please consult with you board-certified dermatologist.

Each product has been scientifically formulated to deliver immediate and long-term benefits. However, when used as a complete regimen, you can expect to see enhanced results. All Dr. Zenovia Skin Care products were designed to work together in unison for maximum skin benefits.

Zenovia Skin Care products are safe for all skin types, and were specifically designed to help soothe sensitive skin types.

However, if you are using a skin care product for the first time, particularly if you have a history of extreme skin sensitivity, we suggest you conduct a self-patch test to check for the possibility of an adverse reaction. Simply apply a small amount of product on the inside of your arm or underneath your jaw line. Allow at least 24 hours to pass before checking the area. If no reaction has occurred, the product should be safe for you to use as directed. If a reaction does occur, discontinue product use.

Yes, Dr. Zenovia Skin Care products are gluten-free.

Yes, Dr. Zenovia Skin Care products are free of artificial colors, phthalates, parabens, sodium lauryl sulfates, petroleum mineral oils, propylene, and glycol.

To get an estimate on the shipping charges for your order:

1. Add all items you would like to purchase to your cart.

2. Click View Cart

3. Select the destination Country

4. Select the destination Zip Code

5. Click Get Shipping Estimate to request a quote for shipping on the items in your cart.

Please contact our support team immediately after receiving your shipment. Click here to contact our support team.

In the event of delays, our team will contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

To access your account:

1. Click on Account
2. Enter your E-mail address and Password

If you have forgotten your password, you can use the "Forgot My Password" feature on the "My Account" screen.

1. Click Account
2. Click Forgot My Password
3. Enter Your Email Address
4. Click Recover

5. Check Your Email to Obtain Your Lost Password

Login to your Account

To update your shipping address:
1. Login to your account.
2. Select "View Addresses" under your information to the right.
3. Select "Edit" under your address to change your address.

To add a new address:
1. Login to your account.
2. Select "View Addresses" under your information to the right.
3. Select the "Add Address" button above your address to add a new address.

To access your past order history:
1. Login to your account.
2. Past Orders are listed under Order History.

In most cases, orders are declined due to a mismatch of address, zip code or security code. The information you provide must be correct and must match the information your credit card company has on file.

If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem. If you'd like, you can also place your order with us over the phone.