Shipping & Returns
Dr. Zenovia Skincare makes it a top priority that your experience with us is smooth and satisfactory. Purchases made on DrZenovia.com can only be billed and shipped in the United States (including Alaska).
Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability.
Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Costs & Delivery Times
All orders placed on drzenovia.com are shipped Monday through Friday, excluding major holidays.
| Shipping Method |
Total Delivery Time (Including Processing Time) |
| Standard Shipping | 5-7 Business Days |
| Next Day Air | 1 Business Day |
| 2nd Day Air | 2 Business Days |
| 3 Day Select | 3 Business Days |
Orders must be placed by 12 PM EST to start processing on the same day. Processing time usually takes 1-4 business days. Delivery times are based on orders placed Monday-Friday.
Please note that for Next Day Air, 2nd Day Air, and 3 Day Select shipping orders must be placed before 3 PM EST to be processed before the end of the day.
Return Policy
Your satisfaction is our top priority. That’s why Dr. Zenovia Skincare backs every product sold with a 100% money-back guarantee. If you are not completely satisfied with your purchase on drzenovia.com, simply return it along with the original order confirmation or packing slip to us within 30 days. We will gladly refund the original purchased price of the product. Shipping and handling charges are non-refundable. If you would like to return your order, please send it to:
RTS
174 Route 109
West Babylon, NY 11704
If you did not purchase your product from drzenovia.com, please return it to the store you bought it from for a refund or replacement. Unfortunately, drzenovia.com does not refund or exchange products that were not purchased through our website.
Please note that Dr. Zenovia Skincare will not honor our 30-Day Money Back Guarantee for any products sold on Amazon® or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers, as some of these products may cause permanent damage to your health.